Who are we?
Vie.gg is operated by Vie Esports Services B.V licensed in Curacao and regulated under license number 1668 JAZ, Esport Services (Malta) Limited is the subsidiary company of Vie Esports Services BV with its registered address at 170 Pater House, Level 1 (Suite A211) Psaila Street, Birkirkara, BKR 9077, Malta, and receives and processes payments on behalf of Vie Esports Services B.V. Kaya Richard J. Beaujon Z/N, Willemstad, Curacao. For more information contact: [email protected]
If you have any concerns or would like further information on how we process personal data, we may be contacted at [email protected]
Why do we collect Personal Data?
Vie need to collect data from you to be able to provide you with the service of remote gaming. This may include the need to share this data with our partner companies and service providers, with whom we would have established safeguards to protect your data, for the purpose of providing you our services as requested.
When we provide remote gaming services to our customers, we must collect personal data from you to comply with legal obligations related to our gaming licence obligations to the Malta Gaming Authority, for company tax reporting obligations to the tax authorities in Greece and Malta and to meet our obligation to assist authorities, when requested, in the investigation of potential criminal activity.
We also have a legitimate interest to protect our services from promotion abuse, prevent fraud and internet security risks. This also allows us to ensure the security, integrity, accessibility and availability of our services.
We will also ask you if you wish to receive marketing communications from us or third parties, like our contracted service providers, on our behalf. You have the right at all times to withdraw your consent through your account profile privacy settings.
Personal data that we collect
Your personal information, which we collect and use, relates to the following:
- Personal identification and communication details provided to us by completing the registration form on vie.gg or any other information you submit to us through the website or by email.
- Verification documents provided for Identity, Payment Method verification and other documentation we may request due to our obligations at law.
- Contact information through the website, email, telephone or other media.
- Your answers to questionnaires or surveys we conduct.
- Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media.
- Details of your visits to the site, including but not limited to traffic data, site information, weblogs and other contact information.
- Telephone calls or chat sessions to and from our Customer Service Department are recorded for security and education purposes along with the resolution of questions arising from the service provided to you.
Vie.gg do not collect special categories of data on a regular basis, however, we may receive such data from you if you tell us that you have a problem controlling your betting activity. We would treat such data as equivalent to health data and protect it accordingly.
Cookies contain information that is transferred to your computer's hard drive. They help us to improve the website and provide better and more personalized services. Some of the cookies we use are necessary for the operation of the site.
If you want to delete any cookies already stored on your computer or stop cookies that record your browsing habits on the webpage, you can do so by deleting your existing cookies and / or by changing your browser's privacy settings to block cookies (the procedure you follow will vary depending on the browser). Please note that by deleting our cookies or by deactivating our future cookies, you may not be able to access certain sites or services on the site.
How do we use your personal data?
We use your personal data to:
- Create, operate, and manage your account.
- Participate in games and perform relevant functions to participate in them.
- Carry out identification procedures for your participation in the game.
- Promote your bets, including card payments and online payments.
- Compliance with the legal and regulatory frameworks governing our operations, including transmission of personal details, personal data about transactions and traffic data to authorities.
- Creating personal profiles for Anti-Money Laundering Risk Assessment purposes.
- Tracking transactions for the purpose of preventing fraud, abnormal betting, money laundering and fraud, including exchanging personal data with our suppliers of Payment Processing services.
- Conducting research, questionnaires and analysis.
When you consent to, we use your data to provide you with information about site changes, new services and offers. In case you do not wish to receive marketing information, you have the right to leave this service. You can re-consent to be provided with marketing information by emailing [email protected] Personal data that is provided to us will be shared amongst group companies which will handle relevant aspects of processing in order to provide you with requested services.
To provide our services, and for the purpose of preventing illegitimate use of our services, we perform automated individual decision-making, including profiling
Where do we keep your data?
We take all industry standard precautions to keep your personal data secure within our European Union physically located servers. These servers may in turn be accessed through encrypted connections over the internet. For this purpose, we have in place an Information Security Management System initiative that is working towards meeting the ISO27001:2013 standard.
Third Party Transfers of Data
B2B may transfer data you provide to us, or inferred data based on your data for multiple purposes as described in the following.
Transfers within the Esports Entertainment Group
Your personal data is transferred to any company within the group, joint venture partners, and their related companies which provides us with processing services of customer data on our behalf on the basis of a contractual agreement between us in line with the GDPR. Vie.gg process your data on our behalf to provide you with the following services:
- Customer Support
- Payment processing
- Anti-Fraud and Anti-Money Laundering checks
- Marketing (where consent has been provided – further information below)
We ensure that data transfers within group companies are covered with appropriate controller-processor contracts and safeguards as specified by the General Data Protection Regulation (EU2016/679).
Transfers outside of Esports Entertainment Group to third parties
When processing your betting account and its associated transactions, deposits and withdrawals may need to appeal to credit rating agencies, fraud detection agencies and money laundering agencies in line with regulatory provisions from the Malta Gaming Authority or any other relevant authority.
The purpose of such communications would be to ensure:
- Assess whether you may be a Politically Exposed Person or an individual subject to Financial Sanctions.
- Assess whether your personal details are similar to those of people suspected of having committed fraud or money laundering.
- Verify your personal details through electronic means by matching against third party databases.
- Where such information is requested by payment providers in relation to enquiries regarding fraud, we shall also provide such personal data as long as the request for information is aimed to protect your rights and/or, the legitimate interest of the company to protect itself from fraud.
We ensure that data transfers outside of group companies are covered with appropriate controller-processor contracts and safeguards as specified by the General Data Protection Regulation (EU2016/679).
Transfers to regulatory authorities
To satisfy our legal obligations, we may be requested to transfer your data to the:
- Malta Gaming Authority
- Financial Investigations and Analysis Unit
- Sanctions Monitoring Board
- Other applicable Law enforcement bodies where so requested
This can include transferring of all personal details, verification documents, payment and betting transaction history, communications history and any other information we have about you. The methods of transfer of such data may be prescribed by the relevant authority, over which we do not have control.
Transfers for marketing Purposes
Vie.gg will share personal data with marketing partners (network providers, banks, payment processors, affiliates, etc.) only based on a freely given, specific, informed and unambiguous consent from you. Such partners would be limited to receive contact information such as e-mail address and sports preferences for marketing reasons.
Your consent may be withdrawn at any time by contacting [email protected] this will not nullify any previously consented dispensation.
Should you withdraw your consent, the company will inform marketing partners to stop their marketing communications to you as soon as your wish is communicated to them.
Third Country transfers
The company does not regularly share any of the personal data you provide us to third parties (outside of group companies) located outside of the European Economic Area or countries considered by the EU to provide an equivalent standard of data protection.
If the company will in the future need to carry out such transfers of personal data to third parties (outside of group companies) to be able to provide you with your requested services, we will let you know of this. In such a case, we would ensure to follow applicable data protection legislation and seek approval from our Lead Data Protection Authority to ensure that at times, your personal data rights are respected and guaranteed.
Retention and Disposal of Information
After the closure of any account, Vie.gg retains data for a period of up to 10 years due to our legal obligations towards Anti-Money Laundering and Countering Finance of Terrorism, Company and Taxation record-keeping obligations.
• For up to one (1) year: Details of your visits to the site, including but not limited to traffic data, site information, weblogs and other contact information; Telephone calls to and from our Customer Service Department
• For up to 5 years from last activity: Personal identification and communication details provided, contact information through the website, email, telephone or other media.
• For up to 10 years from last activity: Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media
We will also keep personal data for the purpose of presenting and processing in case of a litigation or a legal process which you, the relevant authorities or us may be party in, due to our provision of services to you.
If your account, in any of the above cases, is not active then we will not process the data further except for complying with the above statutory obligations.
All this information is stored in accordance with this Privacy Notice.
Your personal data rights
You have the right to:
• access to the personal information provided by you;
• request rectification of personal data that you consider incorrect;
• request for restriction of processing of data;
• request erasure of data;
• file an objection about processing of your data;
• request to export your data; and
• be informed about automated individual decision-making, including profiling; and
Your rights may be exercised in accordance with the Law, which might include restrictions on when you can exercise these rights.
You can exercise these rights by contacting us at [email protected].
You may lodge a complaint with your local Data Protection Authority. You may find a list with your local Data Protection Authority at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
Changes to the Privacy Statement
Any changes we may make to our Privacy Notice in the future will be published from this page on the site and will be effective from the time of their posting. Where the changes are substantial, we will offer you the chance to preview these changes and decide whether you wish to remain our customer prior to these coming into effect.
This Privacy Notice was last updated on May 16th 2018.